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HELP

How Do I build a Boxx?

  • Go to the Build Your Boxx page.

  • Add a box into your basket (£3.50).

  • Choose as many items as you wish to go into that box.

  • Tip - You can choose products by Collection, e.g. For Her, Gin, Nibbles, using the filter on the left hand side of the page.

  • You can view your basket at any time by clicking on the basket logo at the top right of the page.

What if I want to build more than one Boxx?

  • Add the first box into your basket (£3.50) and choose the items you wish to go into that box.

  • Add the second box into your basket (£3.50) and choose the items you wish to go into that box. Repeat for as many boxes as you wish to purchase.

  • If you wish to confirm which items are for which box, you can leave us a message in the 'Add note/personalised message' section at the bottom of the 'My Basket' page. 

  • If any clarification is required as to which items are to go in which box, we will contact you.

How do I add a personalised message for the Boxx?

  • Click on the 'Add note/personalised message' section at the bottom of the 'My Basket' page, which will open up a box for you to write your message. We will add this message onto the gift card before sealing the Boxx.

How do I know the items will fit in to the Boxx?

  • We will choose the right size of box for the products you have ordered. 

How do I redeem my promo code/coupon?

  • Click on the 'Add promo code' section at the bottom of the 'My Basket' page, which will open up a box for you to add the code.

  • If you forget to add the code when you are on the 'My Basket' page, you can add it when you are on the 'Checkout' page.

  • 'Enter promo code' is under 'Order Summary' on the right hand side of the page. Click on the words and it will open up a box for you to add the code.

If I am buying a Boxx as a gift where do I add the recipient's details?

  • Once you have added your debit/credit card details on the 'Checkout' page you will see 'Billing Address' with a tick box for 'Same as Shipping Address'.

  • Remove the tick and add the recipient's name, address and phone number.

Can I pay using PayPal?

  • Yes you can. Click on the 'Check out with PayPal' Button on the 'My Basket' page.

  • If the delivery name and address are different from the billing details, click on 'Add Delivery Details' to add the delivery details.